Question 1

How do I create a request?

Accepted Answer

To create a request, you need to follow these instructions: 1. Choose the exchange direction (e.g., in the “Give” column - USDT TRC20, in the “Receive” column - Monobank) and specify the amount you want to exchange or receive. 2. Fill in your details in the “Input data” column, specifically, enter your email, wallet number (card or account) from which you want to transfer the money, the wallet number (card or account) to which you want to receive the money, and check the "I am not a robot" box. 3. Click the “Exchange Now” button, after which you will see our details for the transfer in a pop-up window. In the case of banks, during the first exchange, the system will ask you to verify the card from which you wish to transfer. This is only required once per new card. 4. Copy our details and click the “Proceed to Payment” button, after which you will be redirected to the Bank or PS website. Enter the amount specified in the request and our details, and confirm the transfer. Make sure that the amount has been deducted. 5. Then return to our website and confirm the payment by clicking the “I paid” button. Done. 6. After creating the request, you will receive an email with the status of your request, and you will automatically be registered on our service. To confirm registration, you need to follow the link provided in the email. By confirming your registration, you will be able to track the status of requests in your account, participate in the referral program, and receive discounts.

Question 2

What is the minimum exchange amount?

Accepted Answer

The minimum amount that can be exchanged on our server is 100 USD.

Question 3

What is a Bitcoin network confirmation?

Accepted Answer

A new Bitcoin owner cannot usually access their bitcoins immediately. After the transaction is completed, it is sent to the Bitcoin network for processing and must be included in a block to become valid. The process of including a transaction in the block structure is called transaction confirmation. Inclusion in 1 block = 1 confirmation; with 6 or more confirmations, the transaction is considered confirmed. This feature was introduced to prevent the double-spending of the same bitcoins. Our service requires 2 confirmations from the Bitcoin network before your request will be processed.

Question 4

How can I track the status of my request?

Accepted Answer

You can track the status of your request in the “My Requests” section in “My Account.” Additionally, if the status of the request changes, you will receive a notification at the email address provided during account creation.

Question 5

I paid the request, but the money has not arrived in my account. What is the reason?

Accepted Answer

The reasons can vary. To ensure a successful exchange, please make sure you did everything correctly: 1. Check if you entered the necessary elements for the transfer (wallet, account, or card) correctly. If you provide incorrect details, your request will be moved to the “Mistaken” section, and an email will be sent to you indicating the reason; 2. Before transferring funds to us, ensure you correctly copied our necessary details. We are not responsible for your mistakes; 3. When transferring to our details, ensure the funds were deducted. If we do not receive the funds, the request will be deleted; 4. The transfer may be delayed by the PS or bank. In this case, we cannot speed up the process, so you just have to wait. To find out the reason for the transfer delay, you can call or email the PS or bank support service; 5. All reasons are individual, so if your situation does not relate to any of the above, you can send us an email or contact online support on our website. We are always happy to help!

Question 6

Why is my request taking so long to process?

Accepted Answer

The exchange is performed manually by an operator and takes from 5 to 20 minutes after the payment is received, depending on the workload of our operators. There may be other reasons why your request is taking longer to process: 1. The first and most common reason is that the request was not completed. Remember that if you did not click the “I paid” button, the creation of your request may be considered incomplete. If you accidentally closed or refreshed the page with this button, write to our online support, and we will help you resolve this issue; 2. Check if the funds were deducted from your account when making the transfer. You may not have accounted for the PS or bank fee, and you lacked the funds to complete the transfer. Or, for technical reasons, the PS or bank did not allow your transfer. Be careful! If the payment is not received within a short period after the request is created, it will be deleted; 3. Incorrectly entered details can also cause a delay in processing your request. Please carefully check the details when filling out the request. If there is an error, we will not be able to transfer the funds to you, and the request will be moved to the Mistaken section. Be sure to contact us via email or through the website's online support to resolve this issue as soon as possible. After you provide the correct transfer details, we will process your request as quickly as possible; 4. Before transferring funds, ensure that you have correctly copied our necessary details. We are not responsible for your mistakes; 5. In the Perfect Money payment system, there are rare cases where the Perfect Money system itself blocks the transfer for verification purposes. The average wait time can be from 1 to 6 hours, but it can be longer. In this case, you will have to wait for the unblocking.

Exchanges with AtlantPay

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