Frequently asked Questions

To create a request, you need to follow these instructions: 1. Choose the exchange direction (e.g., in the “Give” column - USDT TRC20, in the “Receive” column - Monobank) and specify the amount you want to exchange or receive. 2. Fill in your details in the “Input data” column, specifically, enter your email, wallet number (card or account) from which you want to transfer the money, the wallet number (card or account) to which you want to receive the money, and check the "I am not a robot" box. 3. Click the “Exchange Now” button, after which you will see our details for the transfer in a pop-up window. In the case of banks, during the first exchange, the system will ask you to verify the card from which you wish to transfer. This is only required once per new card. 4. Copy our details and click the “Proceed to Payment” button, after which you will be redirected to the Bank or PS website. Enter the amount specified in the request and our details, and confirm the transfer. Make sure that the amount has been deducted. 5. Then return to our website and confirm the payment by clicking the “I paid” button. Done. 6. After creating the request, you will receive an email with the status of your request, and you will automatically be registered on our service. To confirm registration, you need to follow the link provided in the email. By confirming your registration, you will be able to track the status of requests in your account, participate in the referral program, and receive discounts.